Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: July 2025

1. Introduction

UE Chemicals ("we," "our," or "us"), located at 104 Essen, 45001, Germany, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website useful-chemicals.com or interact with our services.

2. Information We Collect

Personal Data You Provide

  • Contact Information: Name, email address, phone number, and company name when you submit a quote request or contact form.
  • Order Information: Product inquiries, quantity requirements, and shipping details.
  • Communication Data: Any messages or correspondence you send to us.

Automatically Collected Data

  • Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site.
  • Cookies: We use essential cookies to ensure proper website functionality. See Section 7 for details.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Responding to your inquiries and quote requests.
  • Processing and fulfilling orders.
  • Sending order confirmations and shipping notifications.
  • Improving our website, products, and customer experience.
  • Complying with legal obligations and regulatory requirements.
  • Communicating about product updates, safety information, or changes to our terms.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Consent: When you voluntarily submit a contact or quote form.
  • Contractual Necessity: To process your orders and provide our services.
  • Legitimate Interest: To improve our services and ensure website security.
  • Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

  • Service Providers: Trusted third-party services that assist with email delivery, hosting, and analytics, bound by confidentiality agreements.
  • Legal Authorities: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Quote requests and contact form submissions are retained for up to 24 months unless you request earlier deletion.

7. Cookies

Our website uses essential cookies to ensure basic functionality (e.g., remembering your cookie consent preference). We do not use tracking or advertising cookies. You can control cookies through your browser settings.

8. Your Rights

Under the GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your personal data ("right to be forgotten").
  • Restriction: Request that we limit the processing of your data.
  • Portability: Request transfer of your data to another controller.
  • Objection: Object to data processing based on legitimate interests.

To exercise any of these rights, contact us at info@useful-chemicals.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS) and secure hosting infrastructure.

10. International Transfers

Your data may be processed outside the European Economic Area (EEA) by our service providers. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: